Refund policy
Last Updated: February 21, 2026
At REÛP, your satisfaction is our priority. If you're not fully satisfied with your purchase, we're here to help.
30-Day Money-Back Guarantee (First Orders Only)
We accept returns for both defective and non-defective products within 30 days of delivery on your first order only.
To be eligible for a return:
- Items must be returned within 30 days of the delivery date
- Products may be opened and lightly used
- Items must not be intentionally damaged or misused
To initiate a return, please contact us at hi@takereup.com with your order number.
Returns sent without prior authorization may not be accepted.
Damaged or Defective Items
If your order arrives damaged or defective, please email us within 7 days of delivery and include photos of the product and packaging.
If approved, we will provide instructions for return or replacement at no cost to you.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping method, as we are not responsible for items lost in transit.
Exchanges
We accept exchanges within 30 days of delivery on first orders. Please contact us to arrange an exchange.
Refund Processing
Once your return is received and inspected, we will notify you of approval.
Approved refunds will be issued to your original payment method within 5–10 business days. Processing time may vary depending on your bank or payment provider.
Subscription Orders
Your first order is covered by our 30-Day Money-Back Guarantee.
Subscription renewal orders (rebills) are non-refundable. All renewal charges are final once processed. No refunds will be issued on rebilled orders, regardless of whether the order has shipped.
To avoid being charged for an upcoming renewal, cancellations must be made at least 3 days before your billing date. You may cancel anytime through your account portal or by emailing hi@takereup.com.
If a renewal order has already been processed and shipped due to a late cancellation, that charge will not be refunded.
In the case of a damaged or defective renewal order, please contact us within 7 days of delivery with photos. We will review on a case-by-case basis and may offer a replacement at our discretion.
Bulk Orders
Bulk or wholesale orders may be subject to different return conditions and may incur restocking fees. Please contact us for details prior to returning bulk purchases.
If you have any questions, contact us anytime at hi@takereup.com